Hatif — Daily Call Reports
Automatically generates daily call-performance reports from CRM data and delivers them to the team.
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- Instant reporting
- Data-driven decisions
- Zero manual work
AI Voice & Call Center
AI voice agents that answer and place calls in Arabic dialects and English, then transcribe, summarize, score and log every conversation to your CRM — with seamless handoff to your team.
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Why AI Voice & Call Center?
Inbound AI Voice Agents
Answer every call instantly, 24/7 — inquiries, bookings and order status in Arabic dialects and English.
Outbound AI Voice Agents
Run confirmation, reminder, follow-up and lead-qualification calls at scale.
Call Transcription
Transcribe calls in Arabic dialects and English with high accuracy.
Call Summaries & Action Items
Get a summary of every call with the follow-ups, key decisions and next steps pulled out automatically.
Sentiment Analysis
Understand customer emotions and satisfaction levels from every conversation.
Call Scoring & Agent Performance
Score every call and track agent performance, call quality and team productivity on detailed dashboards.
Automatic CRM Updates
Every call outcome, summary and next step is logged to the customer record — no manual data entry.
Human Handoff
Transfer to a human agent with full context whenever a conversation needs a person.
Every Call, Analyzed
AI Voice & Call Center automatically transcribes, analyzes sentiment, and extracts action items from every call — in both Arabic and English.
Agent Performance Dashboard
Track individual and team performance with metrics like talk-to-listen ratio, resolution rate, sentiment scores, and customer satisfaction trends.
Actionable Insights
Go beyond transcription. Get AI-generated summaries, key topics discussed, competitive mentions, and follow-up recommendations.
Use Cases
Sales Call Coaching
Review transcribed calls, identify winning patterns, and coach reps with AI-highlighted moments and action items.
Compliance Monitoring
Automatically flag calls that may violate compliance standards with keyword detection and sentiment tracking.
Customer Satisfaction Tracking
Measure sentiment trends across all calls to proactively identify at-risk customers before they churn.
Call Center Optimization
Analyze call duration, resolution rates, and agent performance to optimize staffing and reduce handle times.
AI Voice & Call Center success stories
Real voice-AI and call-reporting automations Appgain has deployed for clients.
Real-Time Streaming Voice Agent
Handles full spoken conversations — transcribes speech, recalls history, generates and speaks responses in real time.
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- Human-like conversations
- 24/7 voice support
- Scalable customer service
Customer calls support; the voice agent transcribes, recalls context, and speaks back naturally.